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{"domain": "ftr.com", "user": "", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isDomainVeteran": false, "signUpConfig": {}, "getHelpButton": {}, "isCareerPlannerEnabled": false, "enableRememberMeOption": false, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "enableUserPreferenceSelection": false, "isUserPreferenceApplied": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"resumeOptional": 1, "privacy": {"text": "Please Confirm Resume Upload", "button": "Confirm"}, "hideJobCart": false, "favicons": {"favicon": "https://static.vscdn.net/images/careers/demo/ftr/1650885815::mobile-logo"}, "custom_html": {"footer": "<script type='text/javascript' src='https://static.vscdn.net/images/careers/demo/ftr/1642726323::frontier-careers-foundation-app.js' id='foundation-js'></script>\n \n <script type='text/javascript' src='//cdnjs.cloudflare.com/ajax/libs/aos/2.3.4/aos.js?ver=1.0.0' id='aos-js-js'></script>", "header": "<link rel='stylesheet' id='main-stylesheet-css' href='https://static.vscdn.net/images/careers/demo/ftr-sandbox/1641428056::ftr-app.css' type='text/css' media='all' />\n\n\n<header>\n \n \n <div class=\"header\">\n \n \n <div class=\"menu-toggle\"> <button type=\"button\" class=\"button white clear\" data-toggle=\"drawer\" aria-expanded=\"true\" aria-controls=\"drawer\"><i class=\"far fa-bars\" aria-hidden=\"true\"></i></button> </div>\n \n \n <div class=\"brand aos-init aos-animate\" data-aos=\"fade-in\">\n \n <a href=\"https://frontier-careers.com\"> <img class=\"logo\" src=\"https://static.vscdn.net/images/careers/demo/ftr/1650885905::main-logo\" alt=\"Frontier Communications logo\"> </a>\n \n <h1 class=\"show-for-sr\">Frontier Communications</h1>\n <a href=\"#search\" class=\"show-for-sr\">Skip To Main Content</a> \n </div>\n \n \n <nav class=\"site-nav\" style=\"\">\n \n \n <ul>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/\" class=\"white\">Home</a></li>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/about-us/\" class=\"white\">About Us</a></li>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/life-at-frontier/\" class=\"white\">Life at Frontier</a></li>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/career-areas/\" class=\"white\">Career Areas</a></li>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/dei/\">DEI</a></li>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/how-we-hire/\" style=\"font-size: 0.9rem;\" class=\"white\">How We Hire</a></li>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item current aos-init aos-animate test2 \"><a href=\"https://careers.frontier.com/careers/join\" class=\"button red\">Talent Community</a></li>\n <li data-aos=\"fade-in\" class=\"nav-item current aos-init aos-animate\"><a href=\"https://cloud.e.frontier.com/residential-sales-team\" class=\"button red\">Outside sales<br>Learn More</a></li> \n \n </ul>\n <span id=\"site-nav-line\" style=\"transform: translate3d(0px, 0px, 0px) scaleX(0);\" class=\"red\"></span>\n </nav>\n \n \n </div>\n \n \n <div id=\"drawer\" class=\"drawer off-canvas position-left is-transition-overlap is-closed\" data-off-canvas=\"\" aria-hidden=\"false\" data-e=\"sy7uo0-e\">\n \n \n <div class=\"brand\">\n \n <a href=\"https://frontier-careers.com\"> <img class=\"logo\" src=\"https://static.vscdn.net/images/careers/demo/ftr/1650885815::mobile-logo\" alt=\"Frontier Communications logo\"> </a>\n \n <h1 class=\"show-for-sr\">Frontier Communications</h1>\n <a href=\"#search\" class=\"show-for-sr\">Skip To Main Content</a> \n </div>\n <button class=\"close-button\" aria-label=\"Close menu\" type=\"button\" data-close=\"\"> <span aria-hidden=\"true\">\u00d7</span> </button>\n \n <nav class=\"site-nav\">\n \n \n <ul>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/\">Home</a></li>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/about-us/\" style=\"color: #17355E; border-color: #FF0037;\">About Us</a></li>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/life-at-frontier/\" style=\"color: #17355E; border-color: #FF0037;\">Life at Frontier</a></li>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/career-areas/\" style=\"color: #17355E; border-color: #FF0037;\">Career Areas</a></li>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/dei/\" style=\"color: #17355E; border-color: #FF0037;\">DEI</a></li>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/how-we-hire/\" style=\"color: #17355E; border-color: #FF0037;\">How We Hire</a></li>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item current aos-init aos-animate\"><a href=\"https://careers.frontier.com/careers/join\" class=\"button red\">Talent Community</a></li>\n <li data-aos=\"fade-in\" class=\"nav-item current aos-init aos-animate\"><a href=\"https://cloud.e.frontier.com/residential-sales-team\" class=\"button red\">OUTSIDE SALES<br>LEARN MORE</a></li> \n \n </ul>\n \n \n </nav>\n \n \n <ul class=\"social\">\n \n \n <li>\n \n \n <a href=\"https://twitter.com/FrontierCorp\" target=\"_blank\" rel=\"noopener\">\n \n \n <title class=\"show-for-sr\">Frontier Communications' Twitter feed, opens in a new tab</title>\n <svg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 448 512\" class=\"icon\"> <path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-48.9 158.8c.2 2.8.2 5.7.2 8.5 0 86.7-66 186.6-186.6 186.6-37.2 0-71.7-10.8-100.7-29.4 5.3.6 10.4.8 15.8.8 30.7 0 58.9-10.4 81.4-28-28.8-.6-53-19.5-61.3-45.5 10.1 1.5 19.2 1.5 29.6-1.2-30-6.1-52.5-32.5-52.5-64.4v-.8c8.7 4.9 18.9 7.9 29.6 8.3a65.447 65.447 0 01-29.2-54.6c0-12.2 3.2-23.4 8.9-33.1 32.3 39.8 80.8 65.8 135.2 68.6-9.3-44.5 24-80.6 64-80.6 18.9 0 35.9 7.9 47.9 20.7 14.8-2.8 29-8.3 41.6-15.8-4.9 15.2-15.2 28-28.8 36.1 13.2-1.4 26-5.1 37.8-10.2-8.9 13.1-20.1 24.7-32.9 34z\"></path></svg> \n </a>\n \n \n </li>\n \n \n <li>\n \n \n <a href=\"https://www.facebook.com/FrontierCorp\" target=\"_blank\" rel=\"noopener\">\n \n \n <title class=\"show-for-sr\">Frontier Communications' Facebook account, opens in a new tab</title>\n <svg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 448 512\" class=\"icon\"> <path d=\"M400 32H48A48 48 0 000 80v352a48 48 0 0048 48h137.25V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.27c-30.81 0-40.42 19.12-40.42 38.73V256h68.78l-11 71.69h-57.78V480H400a48 48 0 0048-48V80a48 48 0 00-48-48z\"></path></svg> \n </a>\n \n \n </li>\n \n \n <li>\n \n \n <a href=\"https://www.linkedin.com/company/frontier-communications\" target=\"_blank\" rel=\"noopener\">\n \n \n <title class=\"show-for-sr\">Frontier Communications' LinkedIn page, opens in a new tab</title>\n <svg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 448 512\" class=\"icon\"> <path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"></path></svg> \n </a>\n \n \n </li>\n \n \n <li>\n \n \n <a href=\"https://www.youtube.com/user/FrontierCorp\" target=\"_blank\" rel=\"noopener\">\n \n \n <title class=\"show-for-sr\">Frontier Communications' Youtube feed, opens in a new tab</title>\n <svg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 448 512\" class=\"icon\"> <path d=\"M186.8 202.1l95.2 54.1-95.2 54.1V202.1zM448 80v352c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V80c0-26.5 21.5-48 48-48h352c26.5 0 48 21.5 48 48zm-42 176.3s0-59.6-7.6-88.2c-4.2-15.8-16.5-28.2-32.2-32.4C337.9 128 224 128 224 128s-113.9 0-142.2 7.7c-15.7 4.2-28 16.6-32.2 32.4-7.6 28.5-7.6 88.2-7.6 88.2s0 59.6 7.6 88.2c4.2 15.8 16.5 27.7 32.2 31.9C110.1 384 224 384 224 384s113.9 0 142.2-7.7c15.7-4.2 28-16.1 32.2-31.9 7.6-28.5 7.6-88.1 7.6-88.1z\"></path></svg> \n </a>\n \n \n </li>\n \n \n </ul>\n \n\n</header>\n\n<main id=\"search\" class=\"job-search\">\n <section class=\"hero\">\n <div class=\"background\" role=\"presentation\" style=\"background-image: url(https://static.vscdn.net/images/careers/demo/ftr/1642724922::hero-image.jpg)\" data-aos=\"fade-in\"></div>\n <div class=\"overlay\"></div>\n <h2 class=\"white\" style=\"font-family:'frontier-font-title' !important;color: #fefefe; 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Join our Talent Community!</h1>\");\n $(\".action-row button\").removeClass();\n $(\".action-row button\").addClass(\"button red\");\n $(\".action-row button\").text(\"Join Talent Community\")\n</script>\n"}, "talent_form_mandatory_fields": ["firstname", "lastname"], "postTalentNetworkMessage": "Welcome to Frontier's Talent Community!", "postTalentNetworkText": "We'll be in touch if we find a good match between your skills and future opportunities at Frontier. ", "enableTalentNetwork": 1, "showJobId": 1, "companyName": "Frontier Communications", "postApplyText": "We appreciate your interest in Frontier. We review applicant\u2019s qualifications for each position rigorously. If we feel your background and qualifications move you to the top of an applicant pool you will hear from us. 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box-shadow: None; } button{ text-transform: None; } [class*='resume-upload-']{ height: fit-content;} }"}, "customContent": {"positionSections": [{"body": "<div class='row' id=\"nformal-perks\"><div class='col-md-4 text-center'><img width='70px' height='70px' src='https://static.vscdn.net/images/careers/demo/ftr/1642725155::welfare_icon.svg' alt='welfare icon' /><br><h2>Health and Welfare</h2><br><ul class='text-left'><li>Day One medical, dental, vision plans</li><li>Day One prescription drug plan</li><li>Life insurance options</li><li>Short & long-term disability coverage</li><li>Critical illness insurance</li><li>Accident insurance</li><li>A credit toward obtaining an annual physical exam</li><li>Benefits coverage for your children up to age 26</li></ul></div><div class='col-md-4 text-center'><img width='70px' height='70px' src='https://static.vscdn.net/images/careers/demo/ftr/1642725190::financial_icon.svg' alt='financial icon' /><br><h2>Financial</h2><br><ul class='text-left'><li>401K match of 50% on 6% of eligible compensation</li><li>Financial advisory services offered through 401K administrator</li><li>Health Savings Accounts (HSA)</li><li>Flexible spending accounts</li><li>Commuter accounts</li></ul></div><div class='col-md-4 text-center'><img width='70px' height='70px' src='https://static.vscdn.net/images/careers/demo/ftr/1642725176::lifestyle_icon.svg' alt='lifestyle icon' /><br><h2>Lifestyle</h2><br><ul class='text-left'><li>20 PTO days plus 10 holidays</li><li>Same-sex spouse or domestic partner benefits coverage</li><li>Employee-assistance programs</li><li>Home & auto insurance discounts</li><li>Legal assistance</li><li>Tobacco-cessation plan & support</li><li>Paid parental leave</li><li>Paid caregiver leave</li><li>Adoption program assistance</li></ul></div></div><div class='custom_content', style='font-size: 12px', align='center'>Represented employee benefits are subject to the terms of their specific bargaining agreements</div><br><div class='headers'><h1>About Frontier</h1><p>Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit <a target=\"_blank\" href=\"https://www.frontier.com\" rel=\"noopener\">www.frontier.com</a></p></div>", "title": "Perks and Benefits"}, {"body": "Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.\n \nAny applicant who is unable to use our electronic system to express an interest in employment because of a disability or the use of incompatible assistive technologies may fax their resume and cover letter to 585.262.9775. Please indicate the requisition number of the position you are interested in being considered for in your cover letter. If you are vision-impaired or have any other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Frontier, please contact the recruiting department at 844.806.0077.", "title": "Affirmative Action and Equal Opportunity Employer"}]}, "showCompanyOverviewModal": true, "showUploadResumeModal": 0, "max_applications_apply": 5, "uploadResumeModal": {"title": "Welcome to Frontier's Career Center", "subtitle": "Let us help you streamline your search. Upload your resume and we\u2019ll find the positions that best suit your qualifications. Note: Uploading your resume is not an application for employment.", "disclaimer": "**Uploading a resume is not a formal application for employment**"}, "recaptcha_enabled": 0, "showLoggedOutNotificationsPrivacyPolicy": true}, "positions": [{"id": 23648665, "name": "Fiber Network Field Technician", "location": "GOLETA,CA,United States", "locations": ["GOLETA,CA,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1722016636, "t_create": 1719525216, "ats_job_id": "oC53tfwX", "display_job_id": "11103", "type": "ATS", "id_locale": "11103-en", "job_description": "Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up. Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate. Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. May be required to perform other duties of the Customer Service Technician II classification. May be required to perform additional duties and tasks as required by the Company. Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. Experience - Management will designate the experience level for each vacancy. Medical - No medical limitations which prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals. Must possess, at time of appointment, a valid California class \u201cC\u201d driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission. Legally required Criminal Records Check - Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of a felony, and is not the defendant in a pending criminal proceeding with respect to an arrest for any \u201cserious\u201d or \u201cviolent\u201d felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position. Must possess the ability to perceive difference in colors. Must possess the ability to distinguish audible tones/levels. High School diploma or equivalent. State approved driver license for required vehicle(s).", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.frontier.com/careers/job/23648665", "isPrivate": false}, {"id": 22202495, "name": "Fiber Network Field Technician", "location": "GOLETA,CA,United States", "locations": ["GOLETA,CA,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1721322962, "t_create": 1714585188, "ats_job_id": "og0ftfwI", "display_job_id": "10786", "type": "ATS", "id_locale": "10786-en", "job_description": "Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up. Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate. Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. May be required to perform other duties of the Customer Service Technician II classification. May be required to perform additional duties and tasks as required by the Company. Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. Medical - No medical limitations which prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals. Must possess, at time of appointment, a valid California class \u201cC\u201d driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission. Legally required Criminal Records Check - Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of a felony and is not the defendant in a pending criminal proceeding with respect to an arrest for any \u201cserious\u201d or \u201cviolent\u201d felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position. Must possess the ability to perceive difference in colors. Must possess the ability to distinguish audible tones/levels.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.frontier.com/careers/job/22202495", "isPrivate": false}, {"id": 23719580, "name": "Senior Operations Specialist", "location": "Dallas,Texas,United States", "locations": ["Dallas,Texas,United States", "Remote,United States", "Remote"], "hot": 0, "department": "Business Operations", "business_unit": "Unknown", "t_update": 1721247863, "t_create": 1720039437, "ats_job_id": "o2g5tfwA", "display_job_id": "11130", "type": "ATS", "id_locale": "11130-en", "job_description": "We need you to work independently and coordinate with all parties necessary to plan for, propose, and deliver the reports and processes required to support the business. You will be comfortable working with big amounts of data; visualizing it, analyzing it, and transforming it. Accuracy and attention to detail are key to your success in this role. Strong analytical and critical thinking skills Bachelor's degree or four or more years of work experience Proficiency with MS Office tools required, specifically Excel and Power Query Working knowledge of Power BI Proficiency with PJ and PM modules of Infinium desired. Proficiency with NGS Query desired. Proficiency with Varasset desired. Support financial reporting and variance analysis. Review results, identify and quantify risks and opportunities. Identify potential financial issues and work with the appropriate functional areas to resolve (i.e. project capex overrun, capital budget over/under run, ). Review financial metrics and assess and address process improvement opportunities (i.e. project costing, implementation processes). Actively contribute to capital efficiencies, productivity improvement, and network planning. Provide supporting data and define underlying assumptions in support of the annual capital budget planning and forecasting process.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://careers.frontier.com/careers/job/23719580", "isPrivate": false}, {"id": 23985779, "name": "Field Labor Relations Manager", "location": "LOS ANGELES,California,United States", "locations": ["LOS ANGELES,California,United States"], "hot": 0, "department": "Business Operations", "business_unit": "Unknown", "t_update": 1721402080, "t_create": 1721251703, "ats_job_id": "ocVaufwv", "display_job_id": "11203", "type": "ATS", "id_locale": "11203-en", "job_description": "Partner with Frontier management at the regional and local levels to develop a union labor relations strategy in support of business objectives, including improving customer service and operational efficiencies, and reducing costs Provide advice, counsel, and training to managers regarding the interpretation, application, and administration of collective bargaining agreements Evaluate and lead/assist with effective resolution of grievances and other local conflicts resulting from labor agreements Provide appropriate counsel to local management regarding discipline for potential Code of Business Conduct and Ethics violations or other misconduct issues, including hands-on assistance when necessary, from conducting specific investigatory interviews to developing/executing the overall strategy for any investigation Assist local management with disciplinary conferences, particularly those associated with terminations. Ensure assistance from Frontier's Security Team when necessary Assist the Lead Chair in developing a collective bargaining strategy and in negotiating collective bargaining agreements in support of business objectives Assist in preparing compensation and other cost analyses and contingency planning for work stoppages Implement negotiated contract changes locally and in coordination with other departments (such as Payroll and Benefits) Represent the Company in negotiations on an as-needed basis Prepare for and assist with Legal/Outside Counsel in the presentation of arbitration and unfair labor practice cases Respond to union information requests Develop and maintain effective relationships with union leadership to foster and continuously improve union-management relations Management training and strategy development related to management/employee relations If or as needed, provide Human Resources support (see the section below designated \u201cAdditional Human Resources Responsibilities\u201d) Additional Human Resources Responsibilities: (applicable to some positions based on location and/or business needs as they may arise) In certain locations and/or due to business needs as they may arise from time to time, this role will or may be called upon to cover certain Human Resources or other administrative responsibilities, including but not limited to: Assist Talent Acquisition Staff with established screening/selection processes, such as conducting onsite candidate interviews when necessary, particularly those associated with management-level positions, and otherwise providing counsel to local management regarding candidates and their potential fit for any position. Additionally, assist Talent Acquisition Staff by facilitating local recruiting efforts via local colleges/universities, technical institutions, and career fairs Lead onsite new hire onboarding, including transacting new hires via Personnel Action Form, completing I-9s, and coordinating with Frontier HRIS, Payroll, and Security Teams to ensure a solid introduction into Frontier On a day-to-day basis, handle varied issues from both local management and employees regarding wages/benefits, FMLA, accommodation requests, etc. and, at the same time, address those issues in a manner to prevent escalation further into the organization Assist local management in managing employee performance management for non-misconduct performance issues, including placing employees on performance improvement plans and associated disciplinary issues Facilitate local Labor/Management or other contractually mandated committees by soliciting/selecting Company committee members and ensuring their attendance, developing agendas, etc In the event of voluntary terminations, assist with online exit interviews and collection of Frontier property (e.g., ID badge, laptop, and cell phone) Other duties as assigned 4-year degree Minimum of 5 years of Labor Relations experience Demonstrated successful track record in the collective bargaining process, collective bargaining administration, grievance and arbitration processes, labor-management relations, positive employee relations and Human Resources management Excellent interpersonal and communication (verbal and written) skills which will enable the candidate to establish effective relationships at all levels of the organization and with external representatives Strong analytical abilities, including strong business acumen Demonstrated ability to resolve conflict through persuasion, mediation, and negotiation Working knowledge of state and federal labor laws such as the National Labor Relations Act, ACA, ADEA, ADA, COBRA, ERISA, FMLA, FLSA, OSHA, Title VII, workers' compensation and unemployment Proficient in the use of computers, including e-mail, Microsoft Word, and PowerPoint; Excel proficiency a plus Equivalent combination of training and experience that provide the required knowledge, skills, and abilities Position will require some travel", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.frontier.com/careers/job/23985779", "isPrivate": false}, {"id": 22454115, "name": "Forecasting Manager -\u202fCARE Operations", "location": "Dallas,Texas,United States", "locations": ["Dallas,Texas,United States", "Remote,United States", "Remote"], "hot": 0, "department": "Business Operations", "business_unit": "Unknown", "t_update": 1721415705, "t_create": 1715803428, "ats_job_id": "oC1vtfwl", "display_job_id": "10866", "type": "ATS", "id_locale": "10866-en", "job_description": "We are looking for a Forecasting Manager who can provide analytics, insights, and frameworks to analyze business performance, customer behavior, and service trends. Monitor and track the performance of forecasts across various LOBs, financial targets, and KPIs. Identify trends and opportunities for improvement. You will work closely with our internal operations leaders and outsource partners to ensure they are delivering the resources we need with the level of quality we expect for our customers. The ability to influence without authority will be critical to ensure you're able to set and drive an agenda across multiple departments and stakeholders. This role will report to the Director of Strategy, WFM. Experience in working with business analytics tools including data blending, data analytics, visualizations, and mapping to both analyze opportunities and present to partners and stakeholders 5+ years of WFM experience preferably in a large organization Technical knowledge of WFM/Forecasting tools in a global contact center environment Experience in scheduling tools or forecasting platforms (i.e. NICE IEX, PlayVox, Verint,) Advanced Excel and understanding of Tableau or Power BI (Alteryx experience highly preferred) Ability to interpret data to make effective recommendations. Demonstrated analytical, planning, and decision-making skills. Ability to lead, communicate, and engage with large teams in a heavy virtual environment. Ability to work in a multi-disciplined, professional-level team environment. Ability to work under pressure, to tight schedules. A high degree of flexibility with the ability to operate in a dynamic / changing environment. Ability to work in an ambiguous and fluid environment. Proven track record of driving outstanding business outcomes. Finance experience a plus. Telecommunications experience is desirable but not required-- technical knowledge of telephony, VOIP, Internet, Data, TV, and Network Operations. Develops and Manages WFM Forecasting models for Care Operations: Accountable for the development and management of WFM volume and workload models Management of headcount and productive hours against the budget Liaise with Service Delivery leaders and other partners to ensure the needs of the business are being met and proactively anticipate the future needs of the business Ensure all capacity plan inputs (workload, productivity, HC/FTEs by LOB/Service Type) are captured Develop dashboard reporting for forecasts Implement data governance policies and procedures to maintain data integrity Support contact center forecasting by providing functional expertise and best practices for forecast modeling and guide capacity planning in conjunction with the planning team Identify issues, risks, and mitigations and provide regular status to the leadership team Responsibility to engage with finance to align on expected arriving workload and cost to serve Collect and communicate business needs to workforce management functional leads Provide regular updates to the business leads based on the current forecast and staffing gap closure Engage with outsourced vendors in coordination with vendor managers to communicate expected outcomes and business decisions Validate cross-skill training needs identification or appropriately skilled headcount to handle the demand, including shifting resources across channels and ensuring outsource partners maintain the needed agility to flex Review capacity plans for accuracy and consistent use of input/outputs Ensure end-to-end workforce management processes and tools are in place to drive consistent ASA attainment, including providing feedback to key stakeholders to drive continuous improvement", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.frontier.com/careers/job/22454115", "isPrivate": false}, {"id": 23623449, "name": "Operations Manager- Hiring our Heroes Fellowship Cohort 24-03", "location": "Dallas,Texas,United States", "locations": ["Dallas,Texas,United States"], "hot": 0, "department": "Internships", "business_unit": "Unknown", "t_update": 1721248018, "t_create": 1719418152, "ats_job_id": "oCm2tfwd", "display_job_id": "11086", "type": "ATS", "id_locale": "11086-en", "job_description": "Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Operations Proficiency: Has a solid understanding of the business/department and is able to pull P&L;/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget) Able to articulate business/departmental KPIs to work groups (i.e., can clearly set goals/objectives to positively impact the P&L;/budget). Holds team accountable for clearly achieving results through coaching and performance management. Promotes new/existing products as required. Ensures all customers' requirements and needs are met. Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers. Working with dispatch, monitor workload and scheduling manpower and resources needed to meet workload demands, customer needs and company objectives. Responsible for determining and fulfilling the needs of the team for employee development and training. Communicate with other departments, i.e. assignment, engineering, and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers. Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections, etc. Be cognizant of and support the revenue budget. Provide Capital Budget input as required. Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required. Business-related functions: Employee timesheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration, and Overtime Equalization. Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner. Supports employees who directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work. Two to four years of prior supervisory experience Must be able to interact with internal/external customers and various community leaders to establish relationships and assist with problem resolution. Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines. Must possess basic PC skills: Teams, Excel, Word, PowerPoint, and Outlook. Must demonstrate good oral and written communication skills. Must take pride and ownership in work and exhibit a willingness to learn. Basic knowledge of FTTH and data networking Must possess a basic understanding of electronics, electrical circuitry, network installation, maintenance, and testing of central offices. 2-3 years of High-Speed Internet / DSL installation and repair experience, or military-related experience Five years minimum experience in OSP and central office engineering and construction. Knowledge of practical experience with Outside Plant Engineering and Outside Plant Construction including cable placement, line work, and splicing. Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC, and various special service hardware. Advance knowledge of plant service center, central office, and outside plant functions Must be able to perform complex hardware/software research and provide first-level technical support. Experience and knowledge of capital project management preferred. Must possess a valid state driver's license. Must have a high school diploma or equivalent. College degree in business/management/telecommunications preferred. Successful completion/certification in related technical fields or vendor equipment desired. BA/BS in Telecommunications, Operations Management, or Business Administration preferred. CCNA, PMP, or CWNP a plus May need to be available to support off-shift technicians and emergency situations as needed. May need to be able to work in inclement weather, extended driving, and lifting and carrying of moderately heavy objects.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.frontier.com/careers/job/23623449", "isPrivate": false}, {"id": 23623448, "name": "Operations Manager- Hiring our Heroes Fellowship Cohort 24-03", "location": "TAMPA,FL,United States", "locations": ["TAMPA,FL,United States"], "hot": 0, "department": "Internships", "business_unit": "Unknown", "t_update": 1721247788, "t_create": 1719418151, "ats_job_id": "oBm2tfwc", "display_job_id": "11085", "type": "ATS", "id_locale": "11085-en", "job_description": "Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Operations Proficiency: Has a solid understanding of the business/department and is able to pull P&L;/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget) Able to articulate business/departmental KPIs to work groups (i.e., can clearly set goals/objectives to positively impact the P&L;/budget). Holds team accountable for clearly achieving results through coaching and performance management. Promotes new/existing products as required. Ensures all customers' requirements and needs are met. Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers. Working with dispatch, monitor workload and scheduling manpower and resources needed to meet workload demands, customer needs and company objectives. Responsible for determining and fulfilling the needs of the team for employee development and training. Communicate with other departments, i.e. assignment, engineering, and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers. Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections, etc. Be cognizant of and support the revenue budget. Provide Capital Budget input as required. Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required. Business-related functions: Employee timesheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration, and Overtime Equalization. Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner. Supports employees who directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work. Two to four years of prior supervisory experience Must be able to interact with internal/external customers and various community leaders to establish relationships and assist with problem resolution. Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines. Must possess basic PC skills: Teams, Excel, Word, PowerPoint, and Outlook. Must demonstrate good oral and written communication skills. Must take pride and ownership in work and exhibit a willingness to learn. Basic knowledge of FTTH and data networking Must possess a basic understanding of electronics, electrical circuitry, network installation, maintenance, and testing of central offices. 2-3 years of High-Speed Internet / DSL installation and repair experience, or military-related experience Five years minimum experience in OSP and central office engineering and construction. Knowledge of practical experience with Outside Plant Engineering and Outside Plant Construction including cable placement, line work, and splicing. Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC, and various special service hardware. Advance knowledge of plant service center, central office, and outside plant functions Must be able to perform complex hardware/software research and provide first-level technical support. Experience and knowledge of capital project management preferred. Must possess a valid state driver's license. Must have a high school diploma or equivalent. College degree in business/management/telecommunications preferred. Successful completion/certification in related technical fields or vendor equipment desired. BA/BS in Telecommunications, Operations Management, or Business Administration preferred. CCNA, PMP, or CWNP a plus May need to be available to support off-shift technicians and emergency situations as needed. May need to be able to work in inclement weather, extended driving, and lifting and carrying of moderately heavy objects.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.frontier.com/careers/job/23623448", "isPrivate": false}, {"id": 23843579, "name": "Sales & Service Technician II (Central Office)", "location": "QUARRYVILLE,PA,United States", "locations": ["QUARRYVILLE,PA,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1722015096, "t_create": 1720548498, "ats_job_id": "okE6tfwh", "display_job_id": "11151", "type": "ATS", "id_locale": "11151-en", "job_description": "Performs Central Office / Field Equipment work and work on, or involving, any associated electronic equipment or facilities (e.g., remote terminals, repeaters, doublers, DSLAM, Ethernet and span terminal shelves) between the Central Office and the Network Interface Device, as well as work on, or involving, any associated customer-owned or provided electronic equipment or facilities. Review and execute Service Orders (SO) and Projects posted in M6 and MTP Use electronic test equipment during any/all types of installation and maintenance as warranted by the work being performed. Work with CO, NOC, NAT, LAC, Assignment, Engineering teams on testing and turn ups. Install and maintain voice/data services for customers inside and outside the operating territory, to meet customer and PUC standards. Perform Periodic Maintenance Program (PMP) on DSLAM Equipment/Cabinets. Perform research trouble tickets, perform maintenance repair and preventative maintenance on copper and fiber cable in conjunction with Sales & Service cable technicians in both aerial, underground, manholes and at customer premises using various plant elements, work with all cable or fiber facilities, aerial or buried, regardless of size. Performs work and uses hand tools at ground level and aloft on ladders. Read and interpret service orders, trouble tickets, circuit diagrams and schematics. Learn the installation/operation of new and existing equipment. Provide necessary information to complete jobs, trouble tickets and service orders (i.e. dispositions, coding, notes). Coordinate with Assignments department as needed. Knowledge of Company's products and services with the ability to effectively communicate benefits to customers. Support and actively participate in promotion of Company products and services. Aid and assist other department and contractors as needed. Comply with Company vehicle usage and fleet policies. Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties. Report need for vehicle repair or service and schedule when required and/or prescribed. Review all requested services with customer in order to ensure understanding and agreement. Identify opportunities and present product/service options to customers. Safety - Report any incidents, losses, injuries or property damage to the manager/supervisor and customer when appropriate. Safety - Follow established safety and security practices/procedures. Perform safety and security inspections as required for the purpose of safeguarding employees and company assets. Proactively inform your manager/supervisor of competitive and economic activities in your local market area Perform other duties as requested by supervisor in order to achieve departmental goals and objectives. Employee demonstrates Good Time Management in order to complete their jobs assigned efficiently Minimum 3 years inside central office plant experience including CO Transport Equipment, DSLAM, HDSL, Nortel DMS or GTD5 switch experience, IXC/customer coordination/interaction for Hot Cuts/SOs/Trouble Tickets. High School diploma or equivalent required Experience in the installation, maintenance repair and use of various types of communications systems for example dial tone, modems etc. Familiarity with Internet browsers including but not limited to MS Internet Explorer, Safari, Firefox, Mozilla etc. Experience using personal computers, installing software programs, and troubleshooting operating systems, software and hardware and installing peripheral devices such as printers, modems etc. Basic PC configurations skills (setting IP addresses, pinging equipment, and circuit testing etc.). Must possess basic PC skills (MS Office suite, email, remote network access keyboarding, ability to retrieve data etc.) ability to learn any/all relevant Company systems requiring PC use and as related to the installation/repair of products requiring PC use including but not limited to HSI. HSI or broadband connectivity Networking DNS E-mail delivery IP networking PC Hardware Ability to work independently and in a team environment. Ability to prioritize and manage time effectively to meet customer expectations. Must be able to work aloft on ladders, in buckets, and on poles with the use of climbing hooks. Must be able to work in confined spaces as well as isolated areas. Must be able to work outside in extreme conditions including inclement weather. Ability to differentiate colors and alarm lights of various magnitudes. Must be able to sit, stand, climb, walk (on uneven terrain) bend and stoop for extended periods on a regular basis. Ability to lift, unload from vehicle and carry ladders weighing approximately 70 lbs. Ability to exert up to 70 pounds of force occasionally to position equipment or test gear, to move 20 pounds regularly and to exert up to 10 pounds of force routinely to move materials, equipment, and test sets. Ability to work assigned hours on a regular scheduled tour. Must be willing to work overtime (voluntary or assigned) and to be available for call-outs, including nights, weekends, and holidays. Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear. Strong preference to reside within 35 miles of the reporting location for which the employee is assigned Successful completion of at least 2 years post high school training in a related field i.e. electronics, data, or telecommunications is desired.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://careers.frontier.com/careers/job/23843579", "isPrivate": false}, {"id": 23843474, "name": "Sales & Service Technician II (Central Office)", "location": "POCONO LAKE,PA,United States", "locations": ["POCONO LAKE,PA,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1722015067, "t_create": 1720547186, "ats_job_id": "oIE6tfwF", "display_job_id": "11150", "type": "ATS", "id_locale": "11150-en", "job_description": "Performs Central Office / Field Equipment work and work on, or involving, any associated electronic equipment or facilities (e.g., remote terminals, repeaters, doublers, DSLAM, Ethernet and span terminal shelves) between the Central Office and the Network Interface Device, as well as work on, or involving, any associated customer-owned or provided electronic equipment or facilities. Review and execute Service Orders (SO) and Projects posted in M6 and MTP Use electronic test equipment during any/all types of installation and maintenance as warranted by the work being performed. Work with CO, NOC, NAT, LAC, Assignment, Engineering teams on testing and turn ups. Install and maintain voice/data services for customers inside and outside the operating territory, to meet customer and PUC standards. Perform Periodic Maintenance Program (PMP) on DSLAM Equipment/Cabinets. Perform research trouble tickets, perform maintenance repair and preventative maintenance on copper and fiber cable in conjunction with Sales & Service cable technicians in both aerial, underground, manholes and at customer premises using various plant elements, work with all cable or fiber facilities, aerial or buried, regardless of size. Performs work and uses hand tools at ground level and aloft on ladders. Read and interpret service orders, trouble tickets, circuit diagrams and schematics. Learn the installation/operation of new and existing equipment. Provide necessary information to complete jobs, trouble tickets and service orders (i.e. dispositions, coding, notes). Coordinate with Assignments department as needed. Knowledge of Company's products and services with the ability to effectively communicate benefits to customers. Support and actively participate in promotion of Company products and services. Aid and assist other department and contractors as needed. Comply with Company vehicle usage and fleet policies. Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties. Report need for vehicle repair or service and schedule when required and/or prescribed. Review all requested services with customer in order to ensure understanding and agreement. Identify opportunities and present product/service options to customers. 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{"display_banner": false, "display_text": ""}
li.nav-item.current.aos-init.aos-animate.test2 {
padding-right: 0.8em;
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header .header .brand a .logo{
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header .header .site-nav ul {
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header .header .site-nav ul li a {
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