field operations jobs in Frontier Communications

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It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow.  Visit <a target=\"_blank\" href=\"https://www.frontier.com\" rel=\"noopener\">www.frontier.com</a></p></div>", "title": "Perks and Benefits"}, {"body": "Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.\n \nAny applicant who is unable to use our electronic system to express an interest in employment because of a disability or the use of incompatible assistive technologies may fax their resume and cover letter to 585.262.9775. Please indicate the requisition number of the position you are interested in being considered for in your cover letter. If you are vision-impaired or have any other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Frontier, please contact the recruiting department at 844.806.0077.", "title": "Affirmative Action and Equal Opportunity Employer"}]}, "showCompanyOverviewModal": true, "showUploadResumeModal": 0, "max_applications_apply": 5, "uploadResumeModal": {"title": "Welcome to Frontier's Career Center", "subtitle": "Let us help you streamline your search. Upload your resume and we\u2019ll find the positions that best suit your qualifications. Note: Uploading your resume is not an application for employment.", "disclaimer": "**Uploading a resume is not a formal application for employment**"}, "recaptcha_enabled": 0, "showLoggedOutNotificationsPrivacyPolicy": false}, "positions": [{"id": 18827225, "name": "FIELD INSTALLER TECH (SS TECH)", "location": "WARREN,MN,United States", "locations": ["WARREN,MN,United States", "Grand Forks, ND", "Grafton, ND"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1699888261, "t_create": 1698365771, "ats_job_id": "o85apfww", "display_job_id": "9925", "type": "ATS", "id_locale": "9925-en", "job_description": "Trouble Shoot, analyze and repair various types of circuits (POTS, Specials, Coin & DSL), premise equipment facilities (Residential & Business) Perform repair and preventative maintenance of cable using various types of test gear; perform routine maintenance of various plant elements Provide information to complete jobs, work orders and service orders, coordinate with assignments as needed; correct maps and complete records Interact in internal/external customers in a professional manner to complete job assignments and attain service objectives Support and actively participate in promotion and sale of company services High School Diploma or equivalent Experience in telecommunications installation and maintenance Basic keyboard and software skills Must complete pole climbing certification, for which an individual cannot exceed 275 lbs. ; fully clothed and with proper footwear Must complete company provided training and demonstrate ability to complete full installs Ability to work independently and desire to work \u2018face-to-face' with customer Ability to work outdoors in adverse weather conditions and in isolated or confined spaces Valid driver's license and satisfactory driving record; CDL preferred Must be available for flexible scheduling, holidays, after hours and call-outs TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.frontier.com/careers/job/18827225", "isPrivate": false}, {"id": 18761343, "name": "Fiber Network Field Tech", "location": "BARSTOW,CA,United States", "locations": ["BARSTOW,CA,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1697744121, "t_create": 1696361585, "ats_job_id": "oNrFofw1", "display_job_id": "9848", "type": "ATS", "id_locale": "9848-en", "job_description": "Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. A. Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. B. Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). C. Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. D. Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. A. Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. B. Experience - Management will designate the experience level for each vacancy*. First consideration will be given to an individual who has successfully held the position of Fiber Network Field Technician, presently holds the title of Customer Service Technician II or who possesses the equivalent experience (i.e., other telecommunications company experience). Second consideration will be given to an individual who in the last ten (10) years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). Third consideration will be given to an individual who in the last ten (10) years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer-Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or who possess the equivalent experience (i.e., other telecommunications experience). Fourth consideration will be given to an individual who in the last ten (10) years has successfully held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or who possess the equivalent experience (i.e., other telecommunications company experience). If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals. C. Medical - No medical limitations which prohibit the individual from performing the essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals. D. Must possess, at time of appointment, a valid California class \u201cC\u201d driver's license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission. E. Legally required Criminal Records Check - Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of a felony, and is not the defendant in a pending criminal proceeding with respect to an arrest for any \u201cserious\u201d or \u201cviolent\u201d felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee's criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position. F. Must possess the ability to perceive difference in colors. G. Must possess the ability to distinguish audible tones/levels.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.frontier.com/careers/job/18761343", "isPrivate": false}, {"id": 19057899, "name": "FIELD Installer Technician (SS Tech II)", "location": "STREATOR,IL,United States", "locations": ["STREATOR,IL,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1699919231, "t_create": 1699393000, "ats_job_id": "obxppfwg", "display_job_id": "9971", "type": "ATS", "id_locale": "9971-en", "job_description": "Driving: Frequent Travel: Moderate Install and maintain inside wire for residential/business broadband (HSI/Video) service Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways. Install all wiring, and equipment as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital Subscriber Line Access Multiplier), Residential Gateways, and HSI (High-Speed Interface), and business class routers Performs all types of cable construction and maintenance work associated with all network facilities; including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain units Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams and electrical schematics Perform maintenance repair and preventable maintenance on buried, aerial and underground cable/fiber using various plant elements Performs Aerial work that requires work to be performed from pole climbing, ladder, and bucket trucks. Possible add Place aerial and buried plant and service drops Navigate web, set up Business/Residential computers and demonstrate to customers Support and actively participate in the promotion of Company products and services Must be able to adapt to changes in the business that include advances in technology and new skills and procedures Aids/assists other departments and contractors as required; be self-motivated; mentor co-workers; follow through on assignments in a timely manner High School Diploma or equivalent Experience in telecommunications installation and maintenance Basic keyboard and software skills Must complete pole climbing certification, for which an individual cannot exceed 275 lbs. ; fully clothed and with proper footwear Must complete company provided training and demonstrate ability to complete full installs Ability to work independently and desire to work \u2018face-to-face' with customer Ability to work outdoors in adverse weather conditions and in isolated or confined spaces Valid driver's license and satisfactory driving record; CDL preferred Must be available for flexible scheduling, holidays, after hours and call-outs TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and good color vision. Tools and Equipment Used: Cable Locator Hand Tools Hand Held Terminal Various Test Equipment 4 Tel Test System Laptop Computer Splicing Equipment Fiber Optic Testing Equipment", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.frontier.com/careers/job/19057899", "isPrivate": false}, {"id": 18923214, "name": "FIELD Sales & Service Technician (Install/Repair)", "location": "ROMNEY,WV,United States", "locations": ["ROMNEY,WV,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1700581957, "t_create": 1698248231, "ats_job_id": "o8p7ofwM", "display_job_id": "9913", "type": "ATS", "id_locale": "9913-en", "job_description": "Installs maintains and/or repairs network facilities, and associated apparatus from the station equipment to the line card; performs other related duties. Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data, and ancillary equipment and network services. Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire. Effects repairs and restores service outages. Performs cable pair recovery activity. Interfaces with customers to further analyze installation and repair issues. Responds and provides follow-up. Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate. Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment. May be required to perform additional duties and tasks as required by the Company. Ability to work in confined areas. Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pull box covers, etc. Ability to climb poles/ladders. Ability to lift, set up, set up, climb and take down ladders. Ability to communicate naturally and pleasantly over the telephone and/or in person. Ability to work under pressure in stressful conditions. Requires alertness and attention to detail. A valid driver's license. Able to meet the medical and driver certification requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours. Able to read and interpret architectural, electrical wiring diagrams. Able to operate test equipment such as VOMs, test sets, etc. Indoor-outdoor work. Exposed to adverse weather conditions, dust, noise, dirt, heat, poor lighting, fumes, etc. Works in buildings being constructed/renovated, manholes, rough terrain, traffic, aerial lifts, platforms, etc. May be exposed to high voltage electrical power lines, explosive and/or flammable liquids and gases, oxygen deficiency, carbon monoxide, lead toxicity and asbestos materials. May work with molten lead and wax. Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours. Subject to scheduled and/or unscheduled overtime and call-out. Desire a degree in electronics technology, including successful completion of digital logic, electronic communications, and microprocessor fundamentals from an accredited or recognized educational institution.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.frontier.com/careers/job/18923214", "isPrivate": false}, {"id": 18769946, "name": "FIELD INSTALLER TECH (SS TECH II)", "location": "DU QUOIN,IL,United States", "locations": ["DU QUOIN,IL,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1699283741, "t_create": 1697813426, "ats_job_id": "ocH2ofw3", "display_job_id": "9900", "type": "ATS", "id_locale": "9900-en", "job_description": "Installs maintains and/or repairs network facilities, and associated apparatus from the station equipment to the line card; performs other related duties. Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data, and ancillary equipment and network services. Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire. Effects repairs and restores service outages. Performs cable pair recovery activity. Interfaces with customers to further analyze installation and repair issues. Responds and provides follow-up. Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate. Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment. May be required to perform additional duties and tasks as required by the Company. Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear. Ability to work in confined areas. Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pull box covers, etc. Ability to climb poles/ladders. Ability to lift, set up, set up, climb and take down ladders. Ability to communicate naturally and pleasantly over the telephone and/or in person. Ability to work under pressure in stressful conditions. Requires alertness and attention to detail. A valid driver's license. Able to meet the medical and driver certification requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours. Able to read and interpret architectural, electrical wiring diagrams. Able to operate test equipment such as VOMs, test sets, etc. Indoor-outdoor work. Exposed to adverse weather conditions, dust, noise, dirt, heat, poor lighting, fumes, etc. Works in buildings being constructed/renovated, manholes, rough terrain, traffic, aerial lifts, platforms, etc. May be exposed to high voltage electrical power lines, explosive and/or flammable liquids and gases, oxygen deficiency, carbon monoxide, lead toxicity and asbestos materials. May work with molten lead and wax. Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours. Subject to scheduled and/or unscheduled overtime and call-out. Desire a degree in electronics technology, including successful completion of digital logic, electronic communications, and microprocessor fundamentals from an accredited or recognized educational institution.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.frontier.com/careers/job/18769946", "isPrivate": false}, {"id": 17996247, "name": "Field Installer Technician - Eagle River", "location": "EAGLE RIVER,WI,United States", "locations": ["EAGLE RIVER,WI,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1694725116, "t_create": 1694555421, "ats_job_id": "orsnofwo", "display_job_id": "9787", "type": "ATS", "id_locale": "9787-en", "job_description": "Driving: Frequent Travel: Moderate Install and maintain inside wire for residential/business broadband (HSI/Video) service Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways. Install all wiring, and equipment as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital Subscriber Line Access Multiplier), Residential Gateways, and HSI (High-Speed Interface), and business class routers Performs all types of cable construction and maintenance work associated with all network facilities; including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain units Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams and electrical schematics Perform maintenance repair and preventable maintenance on buried, aerial and underground cable/fiber using various plant elements Performs Aerial work that requires work to be performed from pole climbing, ladder, and bucket trucks. Possible add Place aerial and buried plant and service drops Navigate web, set up Business/Residential computers and demonstrate to customers Support and actively participate in the promotion of Company products and services Must be able to adapt to changes in the business that include advances in technology and new skills and procedures Aids/assists other departments and contractors as required; be self-motivated; mentor co-workers; follow through on assignments in a timely manner High School Diploma or equivalent Experience in telecommunications installation and maintenance Basic keyboard and software skills Must complete pole climbing certification, for which an individual cannot exceed 275 lbs. ; fully clothed and with proper footwear Must complete company provided training and demonstrate ability to complete full installs Ability to work independently and desire to work 'face-to-face' with customer Ability to work outdoors in adverse weather conditions and in isolated or confined spaces Valid driver's license and satisfactory driving record; CDL preferred Must be available for flexible scheduling, holidays, after hours and call-outs TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and good color vision. Tools and Equipment Used: Cable Locator Hand Tools Hand Held Terminal Various Test Equipment 4 Tel Test System Laptop Computer Splicing Equipment Fiber Optic Testing Equipment", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.frontier.com/careers/job/17996247", "isPrivate": false}, {"id": 16260639, "name": "Field Installer Technician - Edgar", "location": "EDGAR,WI,United States", "locations": ["EDGAR,WI,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1694725476, "t_create": 1684515090, "ats_job_id": "okKnnfwy", "display_job_id": "9445", "type": "ATS", "id_locale": "9445-en", "job_description": "Driving: Frequent Travel: Moderate Install and maintain inside wire for residential/business broadband (HSI/Video) service Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways. Install all wiring, and equipment as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital Subscriber Line Access Multiplier), Residential Gateways, and HSI (High-Speed Interface), and business class routers Performs all types of cable construction and maintenance work associated with all network facilities; including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain units Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams and electrical schematics Perform maintenance repair and preventable maintenance on buried, aerial and underground cable/fiber using various plant elements Performs Aerial work that requires work to be performed from pole climbing, ladder, and bucket trucks. Possible add Place aerial and buried plant and service drops Navigate web, set up Business/Residential computers and demonstrate to customers Support and actively participate in the promotion of Company products and services Must be able to adapt to changes in the business that include advances in technology and new skills and procedures Aids/assists other departments and contractors as required; be self-motivated; mentor co-workers; follow through on assignments in a timely manner High School Diploma or equivalent Experience in telecommunications installation and maintenance Basic keyboard and software skills Must complete pole climbing certification, for which an individual cannot exceed 275 lbs. ; fully clothed and with proper footwear Must complete company provided training and demonstrate ability to complete full installs Ability to work independently and desire to work \u2018face-to-face' with customer Ability to work outdoors in adverse weather conditions and in isolated or confined spaces Valid driver's license and satisfactory driving record; CDL preferred Must be available for flexible scheduling, holidays, after hours and call-outs TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and good color vision. Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear. Tools and Equipment Used: Cable Locator Hand Tools Hand Held Terminal Various Test Equipment 4 Tel Test System Laptop Computer Splicing Equipment Fiber Optic Testing Equipment", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.frontier.com/careers/job/16260639", "isPrivate": false}, {"id": 19067294, "name": "Network Operations Assistant - OSP Scheduler", "location": "FORT WAYNE,Indiana,United States", "locations": ["FORT WAYNE,Indiana,United States", "TAMPA,Florida,United States", "SANANGELO,Texas,United States", "SAINT PETERSBURG,FL,United States", "Remote,United States"], "hot": 0, "department": "Administrative", "business_unit": "Unknown", "t_update": 1700855191, "t_create": 1699992927, "ats_job_id": "oDQypfwa", "display_job_id": "9994", "type": "ATS", "id_locale": "9994-en", "job_description": "Review the scope of the project to determine what permit(s), material, and resources/teams are required Prepare for and host/participate in team calls to provide statuses and assist in identifying, escalating, and resolving roadblocks, e.g. lack of resources or material, cut cables/broken poles, etc. Track associated circuits to ensure timeline completion and escalate as needed Provide support for Construction Team/Contractors - managing schedules, documentation, and system updates 3+ years or more of experience in Engineering, Construction, Operations, or related department 3+ years or more of proven project management and organizational skills Strong ability to interact and influence effectively with executives and team members Ability to quickly understand technical concepts and explain them to audiences of varying technical expertise Working knowledge of Microsoft Excel", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.frontier.com/careers/job/19067294", "isPrivate": false}, {"id": 18928019, "name": "Local Manager", "location": "EAST BANK,WV,United States", "locations": ["EAST BANK,WV,United States"], "hot": 0, "department": "Field Operations", "business_unit": "Unknown", "t_update": 1701118878, "t_create": 1698936046, "ats_job_id": "oWTipfwg", "display_job_id": "9950", "type": "ATS", "id_locale": "9950-en", "job_description": "Meets service activation and repair commitment dates, maintains revenue and expense budget objectives, and promotes new and existing company products Manages a P&L; budget to ensure revenue goals and expense targets are met Provides feedback, and ongoing training, and motivates their team to exceed department goals Field Technician work experience preferred Supervisory experience in an operations environment or equivalent work / military experience preferred Ability to communicate and collaborate with internal and external customers as well as labor unions Ability to lead a team while working under pressure with deadlines Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance and testing of central offices, as well as HSI/DSL installation, FTTH, and data networking Must possess basic PC skills: Excel, Word, PowerPoint and Outlook Must be available 24/7 to support off-shift technicians and emergencies as needed Must be able to work in inclement weather High school diploma or GED required CCNA, PMP, or CWNP a plus Must possess a valid state driver's license with a clean driving record", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.frontier.com/careers/job/18928019", "isPrivate": false}, {"id": 19070834, "name": "SR Operations Manager - Hiring Our Heroes Cohort 24-01", "location": "TAMPA,FL,United States", "locations": ["TAMPA,FL,United States"], "hot": 0, "department": "Business Operations", "business_unit": "Unknown", "t_update": 1700242112, "t_create": 1700066863, "ats_job_id": "oODCpfwc", "display_job_id": "10001", "type": "ATS", "id_locale": "10001-en", "job_description": "Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Operations Proficiency: Has a solid understanding of the business/department and is able to pull P&L/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget) Able to articulate business/departmental KPI's to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget). Holds team accountable for clearly achieving results through coaching and performance management. Promotes new/existing products as required. Ensures all customers' requirements and needs are met. Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers. Working with dispatch, monitor workload and scheduling manpower and resources needed to meet workload demands, customer needs and company objectives. Responsible for determining and fulfilling the needs of the team for employee development and training. Communicate with other departments, i.e. assignment, engineering and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers. Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc. Be cognizant of and support the revenue budget. Provide Capital Budget input as required. Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required. Business-related functions: Employee timesheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration and Overtime Equalization. Employee Relations: Consistently provides feedback and direction to staff to ensure employee development, engagement, and business knowledge; complete bi-annual employee performance appraisals/reviews. Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gain input on action plans and modify direction as necessary and engage and hold employees accountable for overall business operations and results. Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale. Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements. Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues). Responds to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures follow-up to employees on issue resolution identified in action plans. Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace. Community Relations: Positively represents the Company through active engagement and involvement in the community. Competitive Marketplace: Engages in marketing initiatives to promote the Company's products and services (i.e., TTL and marketing events). Customer Ownership Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work. Holds employees and other departments accountable to meet customer needs/demands. (Do not take \u201cno\u201d for an answer). Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans. Two to four years of prior supervisory experience Must be able to interact with internal/external customers and various community leaders to establish relationships and assist with problem resolution. Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines. Must possess basic PC skills: Teams, Excel, Word, PowerPoint, and Outlook. Must demonstrate good oral and written communication skills. Must take pride and ownership in work and exhibit a willingness to learn. Must possess a basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices. 2-3 years of High-Speed Internet / DSL installation and repair experience, or military related experience Five years minimum experience in OSP and central office engineering and construction. Knowledge of practical experience with Outside Plant Engineering and Outside Plant Construction including cable placement, line work and splicing. Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC's and various special service hardware. Advance knowledge of plant service center, central office, and outside plant functions Must be able to perform complex hardware/software research and provide first-level technical support. Experience and knowledge of capital project management preferred. Successful completion/certification in related technical fields or vendor equipment desired. 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