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Frontier Communications' Twitter feed, opens in a new tab -
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Frontier Communications' LinkedIn page, opens in a new tab -
Frontier Communications' Youtube feed, opens in a new tab
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border-color: #FF0037;\">About Us</a></li>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/life-at-frontier/\" style=\"color: #17355E; border-color: #FF0037;\">Life at Frontier</a></li>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/career-areas/\" style=\"color: #17355E; border-color: #FF0037;\">Career Areas</a></li>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/dei/\" style=\"color: #17355E; border-color: #FF0037;\">DEI</a></li>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item aos-init aos-animate\"><a href=\"https://frontier-careers.com/how-we-hire/\" style=\"color: #17355E; border-color: #FF0037;\">How We Hire</a></li>\n \n \n <li data-aos=\"fade-in\" class=\"nav-item current aos-init aos-animate\"><a href=\"https://app.eightfold.ai/careers/join?domain=ftr.com\" class=\"button red\">Talent Community</a></li>\n \n \n </ul>\n \n \n </nav>\n \n \n <ul class=\"social\">\n \n \n <li>\n \n \n <a href=\"https://twitter.com/FrontierCorp\" target=\"_blank\" rel=\"noopener\">\n \n \n <title class=\"show-for-sr\">Frontier Communications' Twitter feed, opens in a new tab</title>\n <svg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 448 512\" class=\"icon\"> <path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-48.9 158.8c.2 2.8.2 5.7.2 8.5 0 86.7-66 186.6-186.6 186.6-37.2 0-71.7-10.8-100.7-29.4 5.3.6 10.4.8 15.8.8 30.7 0 58.9-10.4 81.4-28-28.8-.6-53-19.5-61.3-45.5 10.1 1.5 19.2 1.5 29.6-1.2-30-6.1-52.5-32.5-52.5-64.4v-.8c8.7 4.9 18.9 7.9 29.6 8.3a65.447 65.447 0 01-29.2-54.6c0-12.2 3.2-23.4 8.9-33.1 32.3 39.8 80.8 65.8 135.2 68.6-9.3-44.5 24-80.6 64-80.6 18.9 0 35.9 7.9 47.9 20.7 14.8-2.8 29-8.3 41.6-15.8-4.9 15.2-15.2 28-28.8 36.1 13.2-1.4 26-5.1 37.8-10.2-8.9 13.1-20.1 24.7-32.9 34z\"></path></svg> \n </a>\n \n \n </li>\n \n \n <li>\n \n \n <a href=\"https://www.facebook.com/FrontierCorp\" target=\"_blank\" rel=\"noopener\">\n \n \n <title class=\"show-for-sr\">Frontier Communications' Facebook account, opens in a new tab</title>\n <svg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 448 512\" class=\"icon\"> <path d=\"M400 32H48A48 48 0 000 80v352a48 48 0 0048 48h137.25V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.27c-30.81 0-40.42 19.12-40.42 38.73V256h68.78l-11 71.69h-57.78V480H400a48 48 0 0048-48V80a48 48 0 00-48-48z\"></path></svg> \n </a>\n \n \n </li>\n \n \n <li>\n \n \n <a href=\"https://www.linkedin.com/company/frontier-communications\" target=\"_blank\" rel=\"noopener\">\n \n \n <title class=\"show-for-sr\">Frontier Communications' LinkedIn page, opens in a new tab</title>\n <svg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 448 512\" class=\"icon\"> <path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"></path></svg> \n </a>\n \n \n </li>\n \n \n <li>\n \n \n <a href=\"https://www.youtube.com/user/FrontierCorp\" target=\"_blank\" rel=\"noopener\">\n \n \n <title class=\"show-for-sr\">Frontier Communications' Youtube feed, opens in a new tab</title>\n <svg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 448 512\" class=\"icon\"> <path d=\"M186.8 202.1l95.2 54.1-95.2 54.1V202.1zM448 80v352c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V80c0-26.5 21.5-48 48-48h352c26.5 0 48 21.5 48 48zm-42 176.3s0-59.6-7.6-88.2c-4.2-15.8-16.5-28.2-32.2-32.4C337.9 128 224 128 224 128s-113.9 0-142.2 7.7c-15.7 4.2-28 16.6-32.2 32.4-7.6 28.5-7.6 88.2-7.6 88.2s0 59.6 7.6 88.2c4.2 15.8 16.5 27.7 32.2 31.9C110.1 384 224 384 224 384s113.9 0 142.2-7.7c15.7-4.2 28-16.1 32.2-31.9 7.6-28.5 7.6-88.1 7.6-88.1z\"></path></svg> \n </a>\n \n \n </li>\n \n \n </ul>\n \n\n</header>\n\n<main id=\"search\" class=\"job-search\">\n <section class=\"hero\">\n <div class=\"background\" role=\"presentation\" style=\"background-image: url(https://static.vscdn.net/images/careers/demo/ftr/1642724922::hero-image.jpg)\" data-aos=\"fade-in\"></div>\n <div class=\"overlay\"></div>\n <h2 class=\"white\" style=\"font-family:'frontier-font-title' !important;color: #fefefe; 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Join our Talent Community!</h1>\");\n $(\".action-row button\").removeClass();\n $(\".action-row button\").addClass(\"button red\");\n $(\".action-row button\").text(\"Join Talent Community\")\n</script>\n"}, "talent_form_mandatory_fields": ["firstname", "lastname"], "postTalentNetworkMessage": "Welcome to Frontier's Talent Community!", "postTalentNetworkText": "We'll be in touch if we find a good match between your skills and future opportunities at Frontier. ", "enableTalentNetwork": 1, "showJobId": 1, "companyName": "Frontier Communications", "postApplyText": "We appreciate your interest in Frontier. We review applicant\u2019s qualifications for each position rigorously. If we feel your background and qualifications move you to the top of an applicant pool you will hear from us. 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It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit <a target=\"_blank\" href=\"https://www.frontier.com\" rel=\"noopener\">www.frontier.com</a></p></div>", "title": "Perks and Benefits"}, {"body": "Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.\n \nAny applicant who is unable to use our electronic system to express an interest in employment because of a disability or the use of incompatible assistive technologies may fax their resume and cover letter to 585.262.9775. Please indicate the requisition number of the position you are interested in being considered for in your cover letter. If you are vision-impaired or have any other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Frontier, please contact the recruiting department at 844.806.0077.", "title": "Affirmative Action and Equal Opportunity Employer"}]}, "showCompanyOverviewModal": true, "showUploadResumeModal": 0, "max_applications_apply": 5, "uploadResumeModal": {"title": "Welcome to Frontier's Career Center", "subtitle": "Let us help you streamline your search. Upload your resume and we\u2019ll find the positions that best suit your qualifications. Note: Uploading your resume is not an application for employment.", "disclaimer": "**Uploading a resume is not a formal application for employment**"}, "recaptcha_enabled": 0, "showLoggedOutNotificationsPrivacyPolicy": false}, "pid": "19070834", "positions": [{"id": 19070834, "name": "SR Operations Manager - Hiring Our Heroes Cohort 24-01", "location": "TAMPA,FL,United States", "locations": ["TAMPA,FL,United States"], "hot": 0, "department": "Business Operations", "business_unit": "Unknown", "t_update": 1700242112, "t_create": 1700066863, "ats_job_id": "oODCpfwc", "display_job_id": "10001", "type": "ATS", "id_locale": "10001-en", "job_description": "Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Operations Proficiency: Has a solid understanding of the business/department and is able to pull P&L/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget) Able to articulate business/departmental KPI's to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget). Holds team accountable for clearly achieving results through coaching and performance management. Promotes new/existing products as required. Ensures all customers' requirements and needs are met. Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers. Working with dispatch, monitor workload and scheduling manpower and resources needed to meet workload demands, customer needs and company objectives. Responsible for determining and fulfilling the needs of the team for employee development and training. Communicate with other departments, i.e. assignment, engineering and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers. Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc. Be cognizant of and support the revenue budget. Provide Capital Budget input as required. Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required. Business-related functions: Employee timesheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration and Overtime Equalization. Employee Relations: Consistently provides feedback and direction to staff to ensure employee development, engagement, and business knowledge; complete bi-annual employee performance appraisals/reviews. Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gain input on action plans and modify direction as necessary and engage and hold employees accountable for overall business operations and results. Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale. Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements. Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues). Responds to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures follow-up to employees on issue resolution identified in action plans. Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace. Community Relations: Positively represents the Company through active engagement and involvement in the community. Competitive Marketplace: Engages in marketing initiatives to promote the Company's products and services (i.e., TTL and marketing events). Customer Ownership Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work. Holds employees and other departments accountable to meet customer needs/demands. (Do not take \u201cno\u201d for an answer). Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans. Two to four years of prior supervisory experience Must be able to interact with internal/external customers and various community leaders to establish relationships and assist with problem resolution. Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines. Must possess basic PC skills: Teams, Excel, Word, PowerPoint, and Outlook. Must demonstrate good oral and written communication skills. Must take pride and ownership in work and exhibit a willingness to learn. Must possess a basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices. 2-3 years of High-Speed Internet / DSL installation and repair experience, or military related experience Five years minimum experience in OSP and central office engineering and construction. Knowledge of practical experience with Outside Plant Engineering and Outside Plant Construction including cable placement, line work and splicing. Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC's and various special service hardware. Advance knowledge of plant service center, central office, and outside plant functions Must be able to perform complex hardware/software research and provide first-level technical support. Experience and knowledge of capital project management preferred. Successful completion/certification in related technical fields or vendor equipment desired. BA/BS in Telecommunications, Operations Management or Business Administration preferred. CCNA, PMP or CWNP a plus May need to be available to support off-shift technicians and emergency situations as needed. May need to be able to work in inclement weather, extended driving and lifting and carrying of moderately heavy objects. Must be willing to work extra hours and be on call periodically for nights and weekends and work as required to accomplish goals and objectives. 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